What is our return policy?
Returns by delivery company:
If you bought online, you can also return your items by mail. Since the date of shipment, you have 30 days to register your return request through this form. You only need the order number and email. Items must be in the same condition in which they were received. You will immediately receive both the return label by email as well as the refund in the original method of payment, through an IBAN number or in store credit.
Nude Project is not responsible for the amounts paid for delivery logistics efforts, and we don’t refund shipping costs.
The price of the return is: €10 European Union /€25 outside Europan Union.
Returns are not accepted if an exchange has already been made.
Exchanges by delivery company:
From the moment your order is shipped, you have 30 days to register your exchange request through this form. You only need the order number and email. Items must be in the same condition in which they were received. Another order number will be generated and shipped within our usual delivery times.
The price of the exchange is: In European Union the first exchange is €6.9/ Outside Europan Union the first exchange is €19.9, the second exchange is €24.9.
Important: Once we receive your order in our warehouse, it goes through an inspection process. We reserve the right to accept or reject the return. If the return is in bad condition (stained, broken, or other product that is not from our shop) we will not accept it and will not issue a refund.