Orders

Why haven't I received the confirmation email?

Check the spam or spam tray, your confirmation email may be there. If you do not find it, you can write to info@annubrand.com and we’ll locate it. If it’s necessary, we...

Where is my order?

The tracking number has been automatically sent to the mail that was used making the purchase. Have you tried our chatbot? Our team can help you! Please, tell us your name and...

Can I cancel my order?

Requesting a cancellation is not possible. By completing your purchase, you agree to our terms of use. We are sorry for the inconvenience, but you will have to wait to receive...

Can I modify my order?

Once you have placed your order and been charged, we cannot modify the components. I'm sorry for the inconvenience, but you will have to wait until you receive it and process...

Can I use more than one discount code on my order?

If you are one of the lucky ones who has a discount code, take advantage of it!  This should be included at the beginning of the checkout. However, you can’t use...

What payment method do we accept?

We accept Visa, Mastercard, Amex, Shopify Pay, Apple Pay, Google Pay and PayPal. You can also pay with:  Klarna (buy now, pay later), If you have any questions, check their FAQ....