I didn't receive my order, what happened?

Our logistics operator will contact you if there is a failed delivery to make sure you receive it as soon as possible. If you prefer, you can contact the transport services that are processing your order by calling or through their website to arrange a new delivery. 

There are two main reasons why you may not have received your order: 

Wrong address: we recommend checking if the provided address is correct.

Failed deliveries: GLS and DHL will try up to two times to deliver the package. Then, they can leave it in a parcel shop. 

If, finally, the order cannot be delivered and is being returned to the sender, once the package has been received at our warehouse, we will issue your refund. We don't re-ship your orders.

If you still need help, feel free to contact info@annubrand.com.